Frequently Asked Questions
Everything you need to know about shopping with REEF.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location.
How do I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please visit our Returns Portal to start a claim.
Do you offer international shipping?
Yes, REEF ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products covered by a warranty?
All REEF products come with a 1-year limited warranty against manufacturing defects. Contact our support team if you encounter any quality issues.